Privacy policy
The company behind Xavoreqi™
Xavoreqi™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.
Clear information about your information.
Privacy should be understandable, not hidden behind complicated language.
This Privacy Policy explains how Xavoreqi™ collects, uses, stores, and discloses personal information when you browse our website, purchase creator hardware, communicate with our support team, or otherwise interact with our online services.
For the purposes of this policy, “personal information” means information that identifies you or can reasonably be associated with you, subject to the definitions required by applicable law.
Information that has been aggregated or appropriately de-identified so that it cannot reasonably identify an individual is generally not treated as personal information under this policy.
September 27, 2026
Information needed to operate the shopping experience.
The information we collect depends on how you interact with Xavoreqi™ and which features or services you use.
Contact Information
This may include your name, email address, telephone number, billing address, shipping address, and other contact information you provide when placing an order or contacting us.
Order & Transaction Information
We may process information about products viewed, purchased, returned, exchanged, or cancelled, together with order numbers, transaction history, shipment details, and related purchase information.
Payment-Related Information
Payment providers may process card, PayPal, or other payment information required to complete a transaction. We may receive transaction status, payment confirmation, payment method type, and related payment records needed to manage an order.
Account Information
If account functionality is available, we may process account identifiers, login-related information, preferences, saved settings, or other information associated with that account.
Customer Communications
We may retain information you provide when contacting customer support, requesting a return, reporting a product issue, asking about module compatibility, or otherwise communicating with us.
Device & Technical Information
We may collect technical information such as browser type, device type, IP address, operating system, network information, and other technical identifiers generated when you interact with the website.
Website Usage Information
We may process information about how visitors interact with pages, products, navigation, cart features, and other parts of the website.
Information may reach us through several sources.
Directly From You
Such as when you place an order, provide shipping details, contact customer service, submit a return request, or otherwise voluntarily provide information.
Automatically Through the Website
Certain technical and usage information may be generated automatically through cookies, logs, pixels, or similar technologies.
Service Providers
We may receive information from providers that support payment, order processing, shipping, website hosting, security, analytics, communications, or customer service.
Other Authorized Sources
In limited circumstances, information may be received from business partners or other parties where permitted by law and relevant to providing the services.
Information should serve a clear purpose.
Process Orders
We use information to confirm purchases, process payments, prepare orders, arrange fulfillment, provide tracking, complete delivery, and manage returns or refunds.
Provide Customer Support
Information may be used to answer order questions, review damaged-item reports, assist with compatibility questions, handle returns, and provide other customer-service support.
Operate & Improve the Website
We may analyze website performance, navigation, product interest, checkout behavior, and technical issues to improve functionality and the shopping experience.
Security & Fraud Prevention
Information may be used to verify transactions, protect customer accounts, detect suspicious activity, investigate fraud, maintain website security, and prevent misuse.
Marketing & Product Communication
Where permitted by law, we may use contact or website interaction information to send product updates, offers, or other marketing communications. Where consent is legally required, such communications will be handled on the applicable consent basis.
Legal & Compliance Purposes
Information may be processed where reasonably necessary to satisfy legal obligations, respond to valid legal requests, maintain business records, enforce policies, or protect legal rights.
Some services require trusted providers.
We do not need every business function to be performed by the same company. Certain providers may process personal information where reasonably necessary to perform services on our behalf.
Payment Providers
Payment information may be processed by payment gateways, banks, card networks, PayPal, or other available payment services.
Fulfillment & Shipping Providers
Recipient name, delivery address, telephone number, and related shipment information may be provided to fulfillment facilities, logistics partners, and carriers to complete delivery.
Technology Providers
Website infrastructure, cloud services, security tools, technical support, communications systems, and analytics providers may process relevant information in connection with their services.
Customer Support Providers
Where external tools are used to manage customer inquiries, relevant contact and order information may be processed through those systems.
Legal or Regulatory Disclosure
We may disclose information where required by applicable law, valid legal process, regulatory obligations, fraud investigation, or to protect our rights or those of customers and others.
Business Transactions
Information may be disclosed in connection with a legitimate corporate transaction such as a restructuring, acquisition, financing, transfer of assets, or similar event, subject to applicable legal requirements.
Technology that helps the website function and improve.
Our website may use cookies, pixels, local storage, server logs, and related technologies to operate essential functions, remember preferences, maintain shopping-cart activity, understand website performance, protect security, and measure how visitors interact with the service.
Certain technologies may also be used for analytics or advertising where permitted by applicable law.
Depending on your location, you may have additional choices regarding non-essential cookies, targeted advertising, or certain forms of information sharing.
Promotional communication should remain your choice.
If you receive promotional email from Xavoreqi™, you may use the unsubscribe mechanism included in those communications where available.
Opting out of promotional communications does not prevent us from sending non-promotional messages that are necessary for your order, account, shipping, returns, security, or customer support.
We use reasonable measures to protect information.
We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information and the systems used to operate our services.
However, no website, network, transmission method, or storage system can be guaranteed to be completely secure in every circumstance.
Our customer support team does not need your full payment-card number, card security code, online banking password, or PayPal password to assist with a standard order inquiry.
Information is not kept for one universal period.
The period for which personal information is retained depends on the purpose for which it was collected and applicable operational, contractual, accounting, security, dispute-resolution, and legal requirements.
For example, order records may need to be retained for longer than ordinary customer-support correspondence where necessary to maintain transaction records or satisfy legal obligations.
When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable requirements and our operational practices.
Your rights may depend on where you live.
Depending on applicable privacy law and your place of residence, you may have some or all of the following rights.
Access / Know
You may have the right to request information about personal data we maintain about you and how it is processed.
Correction
You may have the right to request correction of inaccurate personal information.
Deletion
You may have the right to request deletion of certain personal information, subject to legal and operational exceptions.
Data Portability
In some jurisdictions, you may have the right to receive certain personal information in a portable format.
Restriction or Objection
Where applicable, you may be able to object to or request restriction of certain processing activities.
Withdrawal of Consent
Where processing relies on your consent, applicable law may allow you to withdraw that consent for future processing.
Targeted Advertising Choices
Depending on your jurisdiction, you may have rights relating to certain forms of targeted advertising, sale, or sharing of personal information as those terms are defined by applicable law.
We may need to verify your identity.
To protect customer information, we may need to verify your identity before fulfilling certain privacy requests.
Where permitted by applicable law, an authorized agent may submit a request on your behalf, but we may require evidence of authorization and may also need to verify the identity of the individual concerned.
We will not unlawfully discriminate against customers for exercising applicable privacy rights.
Our store is intended for adult purchasers.
Xavoreqi™ is not designed for children to independently submit purchases or personal information.
We do not knowingly seek to collect personal information from children in circumstances where parental or guardian consent is required by law.
If a parent or legal guardian believes a child has provided personal information to us improperly, they may contact service@xavoreqi.com so the matter can be reviewed.
Online commerce can involve cross-border processing.
Xavoreqi™ serves customers in multiple locations and may use service providers operating in countries other than the country in which you live.
As a result, personal information may be transferred, stored, or processed internationally where reasonably necessary to provide website, payment, shipping, support, technology, or other services.
Where applicable law requires specific safeguards for international transfers, we will rely on recognized legal mechanisms or other lawful safeguards as appropriate.
External services may have their own privacy practices.
Some website functions may involve third-party platforms or services, including payment providers, shipping carriers, analytics systems, communication tools, and other technical providers.
Those third parties may process information under their own privacy policies where they independently determine how certain information is processed.
We encourage customers to review the relevant provider's privacy information when interacting directly with an external service.
Tell us if you have a privacy concern.
If you have a question or concern about how your personal information is handled, you may contact us using the information below.
Depending on where you live, applicable law may also provide a right to submit a complaint to a relevant data-protection or privacy authority.
Privacy practices may evolve with the service.
We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business operations, legal requirements, or data-processing practices.
When the policy is updated, the revised version will be published with an updated revision date.
Where applicable law requires additional notice or consent for a material change, we will handle the change accordingly.
Contact us about your privacy.
For privacy questions, requests, or complaints, please contact Hangzhou Xiduo Information Technology Co., Ltd. using the information below.
Legal Company Name
Hangzhou Xiduo Information Technology Co., Ltd.
Business Address
Room 520-6, Building 6, Shangfengxuan, Huanlecheng, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer & Privacy Support Email
service@xavoreqi.com
Customer Service Phone
+86 152 6884 4488
Customer Service Hours
Daily, 08:00–22:00
Legal Representative
Li Baolin
Unified Social Credit Code
91330113MAG1CH4R5L
Where applicable data-protection law uses the concept of a “data controller” or equivalent term, Hangzhou Xiduo Information Technology Co., Ltd. is responsible for the personal information processed through Xavoreqi™ to the extent required by applicable law.
Xavoreqi™
Modular creator hardware designed to connect capture, monitoring, lighting, audio, motion, and studio production through one expandable system.
Room 520-6, Building 6, Shangfengxuan, Huanlecheng, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Support Email: service@xavoreqi.com
Customer Service Phone: +86 152 6884 4488
Customer Service Hours: Daily, 08:00–22:00
Legal Representative: Li Baolin
Unified Social Credit Code: 91330113MAG1CH4R5L
© 2026 Xavoreqi™. All rights reserved.