Return and refund policy

Business Information

The company behind Xavoreqi™

Xavoreqi™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.

Brand Name: Xavoreqi™
Legal Company Name: Hangzhou Xiduo Information Technology Co., Ltd.
Business Address: Room 520-6, Building 6, Shangfengxuan, Huanlecheng, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Support Email: service@xavoreqi.com
Customer Service Phone: +86 152 6884 4488
Customer Service Hours: Daily, 08:00–22:00
Legal Representative: Li Baolin
Unified Social Credit Code: 91330113MAG1CH4R5L
Return & Refund Policy

A clear process when something needs to come back.

We want Xavoreqi™ customers to understand the return process before, during, and after a purchase.

This policy explains the return period, product condition requirements, how to request a return, how return shipping is handled, what happens when an item arrives damaged or incorrect, and when an approved refund is issued.

Please contact our customer support team before sending any product back. An approved return may need to be sent to a designated return warehouse that is different from our registered business address.

Return Window

You have time to review your purchase.

Standard Return Period

90 calendar days after delivery

Eligible Xavoreqi™ products may be returned within 90 calendar days from the date the order is delivered.

Return requests submitted after the applicable return period may not qualify under the standard return policy.

Return Eligibility

Products should be returned in appropriate condition.

For a standard preference-based return, the item should normally be returned in substantially the same condition in which it was received.

Unused or Uninstalled

The product should not show signs of extended use, installation, modification, misuse, or avoidable damage caused after delivery.

Original Components

Please include the original accessories, modular parts, mounts, cables, documentation, and other components supplied with the product.

Original Packaging

Where reasonably possible, the item should be returned with its original packaging and protective materials.

Proof of Purchase

You may be asked to provide your Xavoreqi™ order number, order confirmation, or other information that allows us to identify the purchase.

Starting a Return

Contact us before sending anything back.

To request a return, contact our customer support team at service@xavoreqi.com.

Please provide enough information for us to identify the order and understand the reason for the request.

Order Number

Include the order number shown in your purchase confirmation.

Product

Tell us which Xavoreqi™ product or module you wish to return.

Reason for Return

Provide a short explanation so our support team can determine the correct return process.

Photos or Video Where Relevant

If the request involves damage, defects, missing parts, or an incorrect item, photos or video may help us review the issue more efficiently.

Return Destination

Wait for the correct return address.

The warehouse used for returns may be different from the legal business address displayed on this page.

Please do not send returns directly to our business registration address unless the Xavoreqi™ customer support team has specifically confirmed that location for your return.

After your return request has been reviewed and approved, our support team will provide the applicable return instructions and the correct return destination.

Important return instruction

Items sent to an unapproved address may experience processing delays. Always obtain return instructions from our customer support team first.

Return Shipping Costs

Shipping responsibility depends on the reason for return.

Preference-Based Returns

If the product is being returned because of a change of mind, preference, compatibility choice, or another reason not caused by a product or fulfillment error, the customer is generally responsible for the applicable return shipping cost.

Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, materially different from the product description, or if the wrong item was sent, we will review the issue and provide an appropriate replacement, refund, or return solution at no additional cost to the customer where the issue is confirmed.

Damage, Defects & Order Issues

Tell us if something arrived wrong.

Please inspect your Xavoreqi™ order after delivery.

If a product appears damaged, defective, incomplete, or different from what you ordered, contact service@xavoreqi.com as soon as reasonably possible.

Include your order number together with clear photos or video showing the issue where appropriate.

Once the issue has been reviewed, we will determine a reasonable resolution based on the circumstances, which may include replacement, refund, missing-part support, or return instructions.

Non-Returnable Situations

Some items may fall outside the standard return process.

Certain products or situations may not qualify for a standard preference-based return.

Customized or Special-Order Products

Products made, configured, engraved, or otherwise produced specifically for an individual customer may be subject to different return conditions where clearly disclosed before purchase.

Used or Altered Products

Items showing substantial use, unauthorized modification, missing components, or damage caused after delivery may not qualify for a standard preference-based return.

Gift Cards

Gift cards, where offered, are generally not returnable or redeemable for cash except where required by applicable law.

These restrictions do not remove rights that may apply when an item arrives damaged, defective, incorrect, or otherwise fails to conform to applicable consumer protection requirements.

Exchanges

A simpler way to switch products or configurations.

Because Xavoreqi™ products include different modules, configurations, and compatibility considerations, direct exchanges may not always be the fastest or most practical option.

In many cases, the most efficient process is to complete an approved return for the original product and place a separate order for the preferred replacement product.

If an exchange is being requested because we sent the wrong product or because the item arrived damaged or defective, please contact us first so we can review the appropriate solution.

European Union Customers

Additional cancellation rights may apply.

Where applicable under European Union consumer law, customers receiving eligible merchandise in the European Union may have a statutory right to withdraw from the purchase within 14 days without providing a reason.

The statutory withdrawal period is separate from our standard return policy and applies subject to the conditions, exclusions, and consumer rights established by applicable law.

Where the right of withdrawal applies, returned merchandise should be handled with reasonable care and returned with the supplied components and packaging where reasonably possible.

Return Review

What happens after the return arrives.

When a returned product reaches the designated return location, it may be reviewed to confirm the item received, its condition, and the reason associated with the approved return.

After the return review is completed, we will notify you of the outcome and whether the refund has been approved.

Refund Timing

Approved refunds return through the original payment method.

Refund Processing Time

Within 10 business days after refund approval

Once a refund has been approved, the refund will normally be issued back to the original payment method within 10 business days.

After we issue the refund, your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since you were notified that your refund was approved and the refund still does not appear, contact service@xavoreqi.com with your order number.

Refund Method

Refunds follow the original payment route.

Approved refunds are generally returned to the same payment method used to complete the original purchase.

For transaction security, refunds normally cannot be redirected to an unrelated bank account, payment card, PayPal account, or other payment method.

Return & Refund Support

Need help with an existing order?

If you are unsure whether your order qualifies for return, have received the wrong product, need help with a damaged shipment, or have questions about an approved refund, contact our customer support team.

Customer Support Email

service@xavoreqi.com

Customer Service Phone

+86 152 6884 4488

Customer Service Hours

Daily, 08:00–22:00

For faster assistance

Include your order number, the product involved, the reason for your request, and any relevant photos or video. Please wait for return approval and return instructions before shipping an item back.

Xavoreqi™

Modular creator hardware designed to connect capture, monitoring, lighting, audio, motion, and studio production through one expandable system.

Xavoreqi™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.
Room 520-6, Building 6, Shangfengxuan, Huanlecheng, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Support Email: service@xavoreqi.com
Customer Service Phone: +86 152 6884 4488
Customer Service Hours: Daily, 08:00–22:00
Legal Representative: Li Baolin
Unified Social Credit Code: 91330113MAG1CH4R5L

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