Payment Option

Business Information

The company behind Xavoreqi™

Xavoreqi™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.

Brand Name: Xavoreqi™
Legal Company Name: Hangzhou Xiduo Information Technology Co., Ltd.
Business Address: Room 520-6, Building 6, Shangfengxuan, Huanlecheng, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Support Email: service@xavoreqi.com
Customer Service Phone: +86 152 6884 4488
Customer Service Hours: Daily, 08:00–22:00
Legal Representative: Li Baolin
Unified Social Credit Code: 91330113MAG1CH4R5L
Payment Information

A clear checkout for your creator system.

We want paying for Xavoreqi™ products to be straightforward, transparent, and supported by established payment processing systems.

Available payment methods are displayed during checkout and may vary depending on your location, device, payment provider availability, and other transaction-related factors.

Before completing your order, please review the order total, shipping information, applicable charges, and the selected payment method carefully.

Transaction Currency

Clear pricing before confirmation.

Store Transaction Currency

United States Dollars (USD)

Unless otherwise clearly displayed during checkout, purchases on Xavoreqi™ are processed in United States Dollars (USD).

If your card, bank account, or PayPal account uses another currency, your payment provider may convert the transaction according to its own exchange rate and may apply separate currency-conversion or international transaction fees.

Any such conversion rate or provider fee is determined by your bank, card issuer, PayPal, or other applicable payment provider rather than by Xavoreqi™.

PayPal

Pay through an established PayPal checkout.

When PayPal is available and selected during checkout, you may be transferred to PayPal's payment environment to complete the transaction.

Pay with a PayPal Account

Sign in to an eligible PayPal account and select an available funding source associated with that account.

Guest Card Payment Through PayPal

Where PayPal makes guest checkout available, you may be able to complete payment with an eligible debit or credit card without signing in to a PayPal account.

PayPal Availability

PayPal options can vary by country, transaction, account status, and PayPal's own eligibility requirements. The methods actually available to you will be displayed during checkout.

Credit & Debit Cards

Use the card options shown at checkout.

We accept eligible major credit and debit cards through the payment methods made available at checkout.

The exact card brands available can depend on your location, checkout configuration, and payment processing provider.

Please enter your cardholder name, billing information, and other requested payment details accurately to help avoid unnecessary authorization issues.

Card data and payment processing

Full payment-card credentials are handled through authorized payment processing systems used during checkout. Xavoreqi™ does not require customers to send full card numbers, security codes, or other complete card credentials to our customer support team.

Payment Authorization

Payment must be confirmed before fulfillment.

When you submit an order, the selected payment method may undergo authorization, verification, or other processing by the applicable payment provider.

An order is not considered fully paid solely because an order attempt has been submitted. Payment must be successfully authorized or otherwise confirmed before the order can proceed through normal fulfillment.

If authorization is declined, expires, or cannot be completed, the order may remain unpaid, fail to complete, or require another payment attempt.

Payment Problems

If your payment does not complete.

Payment attempts may occasionally be declined or interrupted for reasons determined by a card issuer, bank, PayPal, payment processor, browser session, or transaction-security system.

Check Your Billing Details

Confirm that your billing address, cardholder information, expiration date, and other requested details have been entered correctly.

Contact Your Bank or Card Issuer

If the payment continues to be declined, your card issuer or bank may be able to explain an authorization restriction, transaction limit, international-use setting, or other account-related issue.

Try Another Available Method

Where another payment option is displayed during checkout, you may choose a different eligible method and attempt the purchase again.

Pending Transactions

A pending entry is not always a completed charge.

In some cases, your bank or payment provider may temporarily display a pending authorization while the transaction is being processed.

The time required for a pending authorization to settle, disappear, or convert into a completed transaction is controlled primarily by the financial institution or payment provider involved.

If you believe a pending transaction has remained unresolved for an unusual amount of time, please first review your order confirmation status and then contact your bank or our customer support team if further assistance is needed.

Duplicate Payment Concerns

See two entries for the same purchase?

Sometimes a bank statement may temporarily show an authorization and a completed charge at the same time, which can appear similar to a duplicate.

If you believe you have actually been charged more than once for the same Xavoreqi™ order, contact service@xavoreqi.com and provide your order number together with non-sensitive transaction details that can help us identify the payment.

Please protect your payment credentials.

Never send your complete card number, card security code, banking password, or PayPal password to Xavoreqi™ customer support.

Payment Security

Checkout security built into the transaction flow.

Payment information should be handled through secure payment systems, not through ordinary customer-service messages.

01 / SECURE CHECKOUT

Encrypted transaction environment

Checkout information is transmitted through secured web connections and payment technologies used by our payment processing environment.

02 / PAYMENT PROVIDERS

Authorized processing systems

Payment authorization and transaction handling are performed through the payment service or gateway made available during checkout.

03 / CUSTOMER PRIVACY

No payment credentials by email

Our support team will never ask you to email your full credit-card number, card security code, online banking password, or PayPal password.

Billing Information

Accurate information helps the payment process correctly.

When requested during checkout, please provide billing details that correspond with the information associated with your selected payment method.

A mismatch between billing information and the records held by your card issuer or payment provider may cause authorization to fail or require additional verification.

Order Confirmation

Keep your confirmation for future reference.

After a successful order is placed, an order confirmation will normally be sent to the email address provided during checkout.

Please review the confirmation carefully and retain your order number. It helps our support team locate your purchase more efficiently if you later contact us about payment, shipping, returns, or other order matters.

Transaction Review

Some orders may require additional verification.

Certain transactions may be reviewed for payment security, unusual transaction patterns, inconsistent order information, or other indicators that require additional verification.

If reasonable additional information is required to verify an order, we may contact the purchaser using the contact information associated with the order.

Orders that cannot be appropriately verified may be delayed, cancelled, or refunded where necessary to protect the customer and the integrity of the transaction.

Refund Method

Approved refunds return through the original payment route.

When a refund is approved under the applicable Return & Refund Policy, it is normally issued back to the original payment method used for the purchase.

After a refund has been issued, the time required for it to appear in your account can vary depending on your bank, card issuer, PayPal, or other payment provider.

The refund process does not normally allow us to redirect the funds to an unrelated card, account, or payment method.

Payment Support

Questions about an existing transaction?

If you have a question about a Xavoreqi™ payment or an order that has already been placed, our customer support team can help review the order information available to us.

Customer Support Email

service@xavoreqi.com

Customer Service Phone

+86 152 6884 4488

Customer Service Hours

Daily, 08:00–22:00

For faster assistance

Please include your order number, the email address used for the order, and a brief description of the payment issue. Do not send full card numbers, security codes, banking passwords, or other confidential payment credentials.

Xavoreqi™

Modular creator hardware designed to connect capture, monitoring, lighting, audio, motion, and studio production through one expandable system.

Xavoreqi™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.
Room 520-6, Building 6, Shangfengxuan, Huanlecheng, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Support Email: service@xavoreqi.com
Customer Service Phone: +86 152 6884 4488
Customer Service Hours: Daily, 08:00–22:00
Legal Representative: Li Baolin
Unified Social Credit Code: 91330113MAG1CH4R5L

© 2026 Xavoreqi™. All rights reserved.