FAQ

Business Information

The company behind Mivqelun™

Mivqelun™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.

Brand Name: Mivqelun™
Legal Company Name: Hangzhou Xiduo Information Technology Co., Ltd.
Business Address: Room 2-6008, Building B, Jiangcun Business Center, No. 830 Wenyi West Road, Jiangcun Subdistrict, Xihu District, Hangzhou, Zhejiang, China
Customer Support Email: service@mivqelun.com
Customer Service Phone: +86 131 5717 4945
Customer Service Hours: Daily, 08:00–22:00
Legal Representative: Fang Pojin
Unified Social Credit Code: 91330106MAKARQND35
Frequently Asked Questions

Answers for the Mivqelun™ creator system.

Find clear information about our modular creator hardware, compatibility, orders, payment, fulfillment, shipping, tracking, returns, refunds, cancellations, and customer support.

Mivqelun™ is designed as an expandable creator ecosystem rather than a collection of unrelated accessories. The questions below explain both the products themselves and the practical details of purchasing and receiving your order.

Products & System

Understanding the modular ecosystem.

01

Who operates Mivqelun™?

Mivqelun™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd. The company is responsible for the operation of the Mivqelun™ store, customer service, and the commercial activities associated with the brand.

02

What does Mivqelun™ specialize in?

Mivqelun™ specializes in modular creator hardware designed for mobile filmmaking, monitoring, prompting, lighting, audio, thermal management, optical control, camera movement, overhead capture, and desk-based studio production.

03

What products are part of the Mivqelun™ system?

The system includes Core Frame, Orbit Grip, Vision Tile, Prompt Tile, Flux Drive, Thermal Tile, Lens Gate, Filter Dial, Luma Blade, Luma Wing, Sonic Beam, Air Mic Pods, Motion Dock, Overhead Arc, and Studio Dock.

04

Do I need to purchase the entire system at once?

No. Mivqelun™ is designed around modular expansion. You can begin with the components that match your current workflow and add compatible monitoring, lighting, audio, motion, cooling, optical, or studio modules later.

05

What is Core Frame used for?

Core Frame is the central structural platform of the system. It is designed to organize the primary capture device together with compatible grips, displays, microphones, lighting modules, cooling components, and other creator accessories within one modular rig architecture.

06

What makes Flux Drive different from a dedicated camera motor?

Flux Drive is designed as a reusable motion engine rather than a motor permanently tied to only one movement device. The same motion module can be used with compatible movement structures, including rotational, linear, or overhead configurations where supported.

07

What is the difference between Vision Tile and Prompt Tile?

Vision Tile is designed as a modular viewing and monitoring surface. Prompt Tile is designed around prompting and lens-aligned script presentation. Their related form language allows them to fit within the same broader creator system while performing different tasks.

08

What is the difference between Luma Blade and Luma Wing?

Luma Blade is designed for narrow, precise, directional lighting and accent shaping. Luma Wing is designed to expand into a broader lighting surface for softer and wider illumination. They can be used separately or combined according to the scene.

09

How do I know whether two Mivqelun™ modules are compatible?

Review the compatibility information provided on the relevant product pages before ordering. Because some modules depend on specific mounting points, interfaces, dimensions, power requirements, or structural components, compatibility can vary by configuration. If you are unsure, contact service@mivqelun.com before purchasing.

10

Will the product always look exactly the same as the images?

We aim to represent Mivqelun™ products accurately. Minor differences in finish, surface texture, machining appearance, material tone, packaging, or production details may occur because of manufacturing, lighting, photography, display settings, or normal production variation.

Orders & Payment

Before and after checkout.

11

What currency is used for Mivqelun™ purchases?

Unless otherwise clearly displayed at checkout, transactions are processed in United States Dollars (USD). If your payment account uses another currency, your bank or payment provider may perform currency conversion and may apply its own fees.

12

Which payment methods can I use?

Available payment methods are displayed during checkout and may include eligible credit or debit cards and PayPal where supported. The exact options can vary according to location and payment-provider availability.

13

When is my order considered confirmed?

An order is normally considered confirmed after payment has been successfully authorized and an order confirmation has been issued. If additional verification is reasonably required, processing may pause until the necessary review is completed.

14

Can I change or cancel an order after placing it?

Contact service@mivqelun.com as soon as possible. We will make a reasonable effort to assist before the order enters fulfillment. Once packing, dispatch, or carrier processing has begun, changes or cancellation may no longer be possible.

Processing & Shipping

From order confirmation to delivery.

15

How long does order processing take?

Orders are generally prepared within 1–5 business days after successful payment confirmation. Processing may include order verification, product preparation, packing, and transfer to the applicable carrier or fulfillment partner.

16

How long does delivery normally take?

A typical total delivery estimate is approximately 6–17 business days after purchase, including order processing and transit. Actual delivery time may vary depending on destination, carrier operations, customs, local holidays, weather, and other logistics conditions.

17

How much does shipping cost?

Free standard shipping is available on qualifying United States orders with a merchandise subtotal of $70 or more. For other orders, applicable shipping charges are displayed at checkout according to the destination and available shipping method.

18

Where are Mivqelun™ orders shipped from?

Depending on inventory availability, product location, delivery destination, and logistics requirements, an order may be fulfilled from our own or partner fulfillment facilities. The shipping origin may therefore differ from our registered business address.

19

Will I receive tracking information?

Yes, when tracking is available. After dispatch, shipment or tracking information is normally sent to the email address associated with your order. Tracking may require a short period to display the first carrier update.

20

What should I do if tracking has not updated for an extended period?

Contact service@mivqelun.com with your order number. Our support team can review the shipment information available to us and help determine the appropriate next step.

21

What if tracking shows “Delivered” but I cannot find the package?

First check the delivery area, mailbox, household members, building reception, neighbors where appropriate, and any delivery information supplied by the carrier. If the package still cannot be located, contact us. A “Delivered” tracking status does not automatically prevent us from reviewing a legitimate delivery concern.

22

Does Mivqelun™ ship internationally?

International shipping is available to supported destinations where fulfillment and carrier services are available. Transit time, available shipping methods, customs procedures, and applicable import charges may vary by destination.

Returns & Refunds

Clear support when a product needs to come back.

23

What is the Mivqelun™ return period?

Eligible products may be returned within 90 calendar days after delivery, subject to the conditions and exceptions stated in our Return & Refund Policy.

24

What condition must a standard return be in?

For a preference-based return, the item should normally be in substantially the same condition in which it was received and should include the original accessories, modular components, supplied cables, documentation, and packaging where reasonably possible.

25

How do I request a return?

Email service@mivqelun.com and include your order number, the product you want to return, the reason for the request, and relevant photographs or video where appropriate.

26

Where should I send a return?

Do not automatically send merchandise to our registered business address. After an eligible return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and return instructions.

27

Who pays the return shipping cost?

Customers are generally responsible for the shipping cost of preference-based returns. If a confirmed issue results from a damaged, defective, incorrect, or materially misdescribed item, we will provide an appropriate replacement, refund, or return solution without requiring the customer to bear additional costs caused by that confirmed error.

28

What should I do if my product arrives damaged, defective, incomplete, or incorrect?

Contact service@mivqelun.com as soon as reasonably possible and include your order number together with clear photographs or video showing the issue. After review, we will provide an appropriate solution based on the circumstances.

29

How long does an approved refund take?

Once a refund has been approved, it is normally issued to the original payment method within 10 business days. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the funds to your account.

30

What if my approved refund has still not appeared?

If more than 15 business days have passed since you were notified that your refund was approved, contact service@mivqelun.com with your order number so our support team can review the available refund information.

Customer Support

Still need help?

31

What kinds of questions can customer support help with?

Our team can assist with order status, payment questions, shipping and tracking, return requests, refunds, damaged or incorrect items, product questions, and Mivqelun™ module compatibility or configuration questions.

32

What information should I provide when contacting support about an order?

Include your order number, the email address associated with the purchase, the product involved, and a clear description of your question. If the issue involves visible damage, missing parts, or an incorrect item, photographs or video may help us review it.

33

How can I contact Mivqelun™?

Customer support is available at service@mivqelun.com or by phone at +86 131 5717 4945. Customer service hours are daily from 08:00 to 22:00.

For faster support with an existing order

Please include your order number and the email address used at checkout. Never send full credit-card numbers, card security codes, banking passwords, or PayPal passwords to customer support.

Mivqelun™

Modular creator hardware designed to connect capture, monitoring, lighting, audio, motion, and studio production through one expandable system.

Mivqelun™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.
Room 2-6008, Building B, Jiangcun Business Center, No. 830 Wenyi West Road, Jiangcun Subdistrict, Xihu District, Hangzhou, Zhejiang, China
Customer Support Email: service@mivqelun.com
Customer Service Phone: +86 131 5717 4945
Customer Service Hours: Daily, 08:00–22:00

© 2026 Mivqelun™. All rights reserved.