Shipping policy

Business Information

The company behind Xavoreqi™

Xavoreqi™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.

Brand Name: Xavoreqi™
Legal Company Name: Hangzhou Xiduo Information Technology Co., Ltd.
Business Address: Room 520-6, Building 6, Shangfengxuan, Huanlecheng, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Support Email: service@xavoreqi.com
Customer Service Phone: +86 152 6884 4488
Customer Service Hours: Daily, 08:00–22:00
Legal Representative: Li Baolin
Unified Social Credit Code: 91330113MAG1CH4R5L
Shipping Policy

From our system to your creator setup.

We want every Xavoreqi™ order to move through fulfillment and delivery with clear expectations from the moment your purchase is confirmed.

The information below explains how orders are prepared, when they are expected to arrive, how shipping charges are determined, how tracking works, and what to do if a shipment experiences an unusual delay.

Delivery estimates are provided in business days and may vary according to destination, carrier operations, customs processing, local holidays, weather, and other circumstances outside normal fulfillment control.

Order Preparation

Processing before dispatch.

Standard Processing Time

1–5 business days

Orders are generally prepared for shipment within 1–5 business days after payment has been successfully confirmed.

Processing includes order verification, product preparation, packing, and handoff to the applicable shipping carrier or fulfillment partner.

Weekends and public holidays are not normally counted as business days for order processing.

During periods of unusually high order volume, new product releases, holidays, or unexpected operational delays, preparation may require additional time. If a significant delay affects your order, we may contact you using the email address provided at checkout.

Estimated Delivery

When to expect your order.

Typical Total Delivery Estimate

Approximately 6–17 business days after purchase

A typical order includes approximately 1–5 business days of processing followed by approximately 5–12 business days of transit.

These timeframes are estimates rather than guaranteed delivery dates. Actual transit time can vary depending on the destination, selected shipping service, carrier network, customs clearance, and local delivery conditions.

Please note:

A delivery estimate begins with order processing and does not mean that every order will arrive on the earliest stated date.

Shipping Charges

Clear shipping costs before payment.

United States Orders of $70 or More

Free standard shipping is available on qualifying U.S. orders with a merchandise subtotal of $70 or more.

Orders Below the Free Shipping Threshold

Applicable shipping charges are calculated and displayed during checkout based on the delivery destination and available shipping method.

International Orders

Available shipping methods and charges may differ according to the destination country or region and will be shown at checkout where available.

Fulfillment

Where orders may be prepared.

To support different destinations and inventory availability, Xavoreqi™ orders may be fulfilled from our own facilities or from partner fulfillment facilities.

The specific fulfillment location may vary according to product availability, destination, logistics routing, and operational requirements.

A business registration address should not be interpreted as a guarantee that every order ships directly from that location.

Tracking

Follow the shipment after dispatch.

Once your order has been dispatched, a shipping confirmation email will normally be sent to the email address associated with your order.

When tracking is available, the confirmation will include the relevant tracking number or shipment information so you can follow the package through the carrier network.

Tracking information may take some time to update after the carrier first receives or scans the package. A short period without a new scan does not necessarily indicate that the shipment has stopped moving.

International Shipping

Xavoreqi™ ships to international destinations.

We currently support shipping to destinations worldwide where carrier and fulfillment services are available.

International orders may require additional transit time because of customs clearance, destination-country procedures, local carrier transfers, or other regional requirements.

Where customs duties, import taxes, or similar government charges apply and are not collected during checkout, they may be assessed separately by the destination country or local authority.

Delays & Shipping Exceptions

When a shipment takes longer than expected.

Although most shipments progress normally, delays can occasionally occur because of carrier congestion, severe weather, customs review, local delivery disruptions, transportation interruptions, or other circumstances outside normal processing operations.

If your tracking information has not updated for an extended period, or your shipment appears to be significantly delayed, please contact our customer support team at service@xavoreqi.com and include your order number.

Our team will review the available shipment information and help determine the appropriate next step.

Lost or Missing Shipments

If your package cannot be located.

If a shipment appears to be lost, remains without meaningful tracking updates for an unusual period, or cannot be located after the expected delivery window, please contact us.

We may review carrier information, delivery scans, shipment records, and any additional information needed to investigate the delivery status.

A tracking status marked as “Delivered” does not automatically prevent you from contacting us if you genuinely cannot locate the package. Please provide your order number and any relevant delivery details so our team can review the situation.

Delivery Information

Please review your address carefully.

Customers are responsible for providing accurate shipping information during checkout, including the recipient name, street address, apartment or unit number where applicable, city, region, postal code, and country.

If you notice an error shortly after placing your order, contact service@xavoreqi.com as soon as possible.

We will make a reasonable effort to assist with address corrections before dispatch, but changes may not be possible once fulfillment or carrier processing has begun.

Shipping Support

Need help with a shipment?

If you have questions about processing, tracking, delivery, or a shipment that appears delayed or missing, our customer support team can assist you.

Customer Support Email

service@xavoreqi.com

Customer Service Phone

+86 152 6884 4488

Customer Service Hours

Daily, 08:00–22:00

For faster order assistance:

Please include your order number and the email address used when placing the order when contacting us about an existing shipment.

Xavoreqi™

Modular creator hardware designed to connect capture, monitoring, lighting, audio, motion, and studio production through one expandable system.

Xavoreqi™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.
Room 520-6, Building 6, Shangfengxuan, Huanlecheng, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Support Email: service@xavoreqi.com
Customer Service Phone: +86 152 6884 4488
Customer Service Hours: Daily, 08:00–22:00
Legal Representative: Li Baolin
Unified Social Credit Code: 91330113MAG1CH4R5L

© 2026 Xavoreqi™. All rights reserved.