Contact Us

Business Information

The company behind Xavoreqi™

Xavoreqi™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.

Brand Name: Xavoreqi™
Legal Company Name: Hangzhou Xiduo Information Technology Co., Ltd.
Business Address: Room 520-6, Building 6, Shangfengxuan, Huanlecheng, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Service Phone: +86 152 6884 4488
Customer Support Email: service@xavoreqi.com
Customer Service Hours: Daily, 08:00–22:00
Legal Representative: Li Baolin
Unified Social Credit Code: 91330113MAG1CH4R5L
Contact Xavoreqi™

Support for your creator system.

Whether you are setting up a new module, checking compatibility, managing an existing order, or need help after delivery, our support team is here to assist.

Xavoreqi™ is built around a modular creator ecosystem, which means questions can range from a single component to a complete multi-module setup. When you contact us, providing as much detail as possible helps our team understand your configuration and respond more efficiently.

Support requests received during customer service hours are reviewed as promptly as possible. Messages received outside those hours will be handled during the next available service period.

Customer Support

Reach the Xavoreqi™ team.

Customer Support Email

service@xavoreqi.com

Recommended for order questions, product support, compatibility inquiries, return requests, and after-sales assistance.
Customer Service Phone

+86 152 6884 4488

Available during the customer service hours shown below.
Business Address

Room 520-6, Building 6, Shangfengxuan, Huanlecheng,
Nanyuan Subdistrict, Linping District,
Hangzhou, Zhejiang, China

This is our registered business and contact address. Please do not send product returns to this address unless our customer support team has specifically instructed you to do so.
Customer Service Hours

Daily, 08:00–22:00

Support requests are reviewed during these service hours.
How We Can Help

From one module to the complete setup.

Order Support

Questions about order status, order details, shipping updates, delivery concerns, or other purchase-related matters.

Product Questions

Help understanding the intended use, setup, or features of Core Frame, Orbit Grip, Vision Tile, Prompt Tile, Flux Drive, Thermal Tile, Lens Gate, Filter Dial, Luma Blade, Luma Wing, Sonic Beam, Air Mic Pods, Motion Dock, Overhead Arc, or Studio Dock.

Module Compatibility

Questions about how different Xavoreqi™ modules can be combined within a handheld, desk, motion, audio, lighting, or overhead workflow.

Setup Assistance

Guidance related to mounting, positioning, modular configuration, orientation changes, or organizing a creator setup around your workflow.

Returns & After-Sales Support

Assistance with eligible return requests, damaged or incorrect items, product concerns, and other after-sales matters.

Already Placed an Order?

Help us identify your order faster.

If your message relates to an existing purchase, please include the information available to you so our support team can locate the order and understand the issue more efficiently.

When contacting us about an existing order, please include:

Your order number, the email address used when placing the order, the product or module involved, and a short description of your question. If the issue involves a damaged, incorrect, or visibly defective item, photos or video may also help us review the situation.

Return Requests

Contact us before sending a return.

Return processing may use a warehouse or return location that is different from our registered business address.

Please do not send a return directly to the business address shown above unless our customer support team has confirmed that address for your specific return.

Once an eligible return request has been reviewed and approved, our support team will provide the appropriate return instructions and, where applicable, the correct return destination.

Our Support Approach

Clear hardware deserves clear communication.

Xavoreqi™ is built around modularity, which means every component has a defined role while remaining part of a larger creator system.

We approach customer support the same way: understand the specific issue first, identify the relevant product or order, and provide the clearest next step available.

Whether you are building your first Core Frame configuration or expanding into lighting, audio, motion, overhead production, or a complete Studio Dock workspace, we appreciate you choosing Xavoreqi™ as part of your creator setup.

Xavoreqi™

Modular creator hardware designed to connect handheld capture, monitoring, lighting, audio, motion, and studio production through one expandable system.

Xavoreqi™ is owned and operated by Hangzhou Xiduo Information Technology Co., Ltd.
Room 520-6, Building 6, Shangfengxuan, Huanlecheng, Nanyuan Subdistrict, Linping District, Hangzhou, Zhejiang, China
Customer Support Email: service@xavoreqi.com
Customer Service Phone: +86 152 6884 4488
Customer Service Hours: Daily, 08:00–22:00
Legal Representative: Li Baolin
Unified Social Credit Code: 91330113MAG1CH4R5L

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